JetBlue travel insurance is sold and administered by Allianz Global Assistance.
Plans are underwritten by one of three insurance companies: Jefferson Insurance Company, Nationwide Mutual Insurance Company, or BCS Insurance Company.
The underwriter is chosen based on the policyholder’s state of residence as well as the policy details.
JetBlue was founded in 1998 in New York City.
The company is primarily a budget airline that has expanded to offer hotel bookings, vacation packages, and travel insurance.
The airline flies to more than 100 destinations across North America, South America, and Central America and is known as one of the first airlines to offer regular flights into Cuba after the embargo was lifted against the country.
JetBlue offers its customers a frequent-flyer program called TrueBlue, which is a point-based system that entitles its regular customers to travel rewards including free flights and low-cost travel insurance.
Allianz Global Assistance is a subsidiary of Alliance SE and is known to be one of the largest travel insurance providers in the U.S.
The company is partnered with thousands of travel companies, including JetBlue, and offers travel insurance and concierge services to customers of airlines, hotels, and travel agents throughout the country.
Although JetBlue is partnered with Allianz, customer’s purchasing their insurance policy through JetBlue don’t have access to the full range of plan options that Allianz is known for.
Instead, the company has created a few simple insurance plans with coverage that is best suited to the average JetBlue customer.
Policyholders have access to all of Allianz’s customer services, though, including its online and mobile account management tools, 24/7 customer service, and concierge services.
In the JetBlue travel insurance review that follows, the coverage, pricing, and customer service offered by this company are discussed in detail to give consumers a fair and unbiased evaluation of what JetBlue has to offer in terms of trip protection when compared to other major players in the industry.
|Coverage Options||Costs||Customer Reviews & Reputation||Customer Service Benefits||Financial Strength|
|JetBlue customers only have access to one plan option, depending on their travel plans.||Children 17 and under can be insured for free when traveling with a parent or grandparent.||Allianz, which sells and administers JetBlue's plans, has an A+ rating from the Better Business Bureau.||JetBlue customers can access Allianz's 24-hour customer service hotline.||Allianz has an A+ rating from A.M. Best which indicates that the company has a strong financial profile with a positive outlook.|
|While medical and trip cancellation/interruption coverage is good, JetBlue's plans don't include additional coverage for things such as loyalty rewards or change fees.||The company is transparent about pricing and offers an online quote calculator.||Allianz has a 9.1 rating on Trustpilot, which is based on reviews and ratings published by real JetBlue/Allianz customers.||Policyholders can manage their account and file claims online or via the company's mobile app.||All three companies that provide underwriting services for Allianz have A+ ratings from A.M. Best.|
Coverage & Plans
JetBlue’s travel insurance options are limited; however, the coverage included in the company’s vacation insurance plans is fairly comprehensive.
Customers purchasing a vacation package can opt for the company’s Vacation Package Protection plan, while those who’ve planned their travel can opt for the slightly higher priced but more comprehensive Global Travel Protection plan.
The trip insurance plans offered by JetBlue include:
- Trip cancellation/interruption
Vacation Package Protection
The ideal plan for those embarking on an all-inclusive vacation or cruise, JetBlue’s Vacation Package Protection protects policyholders form trip cancellation or interruption and offers extensive coverage for unforeseen events such as medical emergencies or lost/stolen baggage.
Global Travel Protection Plan
For customers who’ve booked their travel, this plan provides coverage for a wide range of circumstances including trip cancellation and interruption, trip delays, medical and dental emergencies, and lost or stolen baggage.
TrueBlue Domestic Travel Protection
Exclusive to customers who’ve purchased travel using JetBlue’s customer loyalty points program, this plan provides limited medical and trip cancellation coverage for those traveling within the U.S.
TrueBlue International Travel Protection
This plan is similar to the TrueBlue Domestic plan, providing exclusive coverage to those who’ve used the JetBlue loyalty program to purchase tickets.
However, this plan also includes increased coverage for those traveling outside of the country.
|Covered Excuses||Vacation Package Protection||Global Travel Protection||TrueBlue Domestic Travel Protection||TrueBlue International Travel Protection|
|Tour Operator Cancellation||Yes||Yes||Yes||Yes|
|Injury/Illness/Death of Traveler||Yes||Yes||Yes||Yes|
|Injury/Illness/Death of Non-traveling Family Member||Yes||Yes||Yes||Yes|
|Injury/Illness/Death of Business Partner||Yes||Yes||Yes||Yes|
|Injury/Illness/Death of Host||Yes||Yes||Yes||Yes|
|Injury/Illness/Death of Host’s Family or Friends|
|Natural Disaster at Destination||Yes||Yes||Yes||Yes|
|Tour Operator/Airline/Cruise Line Ceases Operation||Yes||Yes||Yes||Yes|
|Terrorism/Evacuation at Destination||Yes||Yes||Yes||Yes|
|Home or Business Damaged||Yes||Yes||Yes||Yes|
|Jury Duty/Court Appearance||Yes||Yes||Yes||Yes|
|Victim of Crime Prior to Trip||Yes||Yes||Yes||Yes|
|Car Accident Prior to Trip||Yes||Yes||Yes||Yes|
|Theft of Passport Prior to Trip||Yes||Yes||Yes||Yes|
|CFAR Coverage (Cancel for any reason)|
|Coverage||Vacation Package Protection||Global Travel Protection||TrueBlue Domestic Travel Protection||TrueBlue International Travel Protection|
|Cancel for Any Reason||No||No||No||No|
|Interrupt for Any Reason||No||No||No||No|
|Accident and Sickness Medical Expenses||$20,000||$10,000||$10,000||$25,000|
|Emergency Evacuation, Medically Necessary Repatriation, and Repatriation of Remains||$100,000||$50,000||$5,000||$25,000|
|Non-Medical Emergency Evacuation||No||No||No||No|
|Accidental Death and Dismemberment (AD&D)||No||No||No||No|
|Air Flight Only AD&D||No||No||No||No|
|Baggage and Personal Effects||$1,000||$500||No||No|
|Change Fee Coverage||No||$150||No||No|
|Travel Delay||$150/day ($500 max)||$150||$150/day|
|$150/day ($500 max)|
|Reimbursement of Miles or Rewards Points||No||No||No||No|
|Rental Car Damage||No||No||No||No|
JetBlue travel insurance customers should keep in mind that pre-existing conditions aren’t typically eligible for medical coverage.
Please check over policy documents to see if any applicable waivers may apply to your situation.
When purchasing trip insurance, it’s best to plan on spending 4 to 8 percent of the total trip cost on a policy.
Of course, this range is based on the average vacation and may vary depending on many factors that include the traveler’s age and how many family members are being insured, the destination, and the date, length, and method of travel.
To obtain an accurate rate, you should contact JetBlue directly or use the company’s online quote calculator.
Those traveling as a family can benefit from purchasing an insurance policy together, as children aged 17 years or younger receive free insurance when traveling with an insured parent or grandparent.
JetBlue also offers low rate insurance plans to those who purchase airline tickets using the company’s points program.
In some cases, travelers may have to change or cancel their plans after purchasing a travel insurance policy.
When this happens, JetBlue will provide the customer with a full refund on their insurance policy provided they request to cancel within ten days of purchase and have not filed any claims on the policy.
Customer Reviews & Reputation
JetBlue travel insurance is sold and administered by Allianz Global Assistance; therefore, all claims are processed by Allianz instead of by JetBlue.
Because of this, it’s best to look into and consider the customer reviews and complaints that have been filed against Allianz Global Assistance.
Allianz has been assigned an A+ rating from the BBB, which indicates its commitment to providing comprehensive and reliable insurance that includes transparent and straightforward policies and an efficient claims process.
Although the company has received 396 complaints in the past three years, it’s important to keep in mind that, although this seems like a lot, it’s average for a company of its size.
All complaints that have been filed have been dealt with appropriately by Allianz and closed by the BBB.
A substantial portion of these complaints pertain to denied claims.
Customer Assistance Services
JetBlue is one of the industry leaders when it comes to customer assistance.
Policyholders have access to Allianz’s 24-hour customer hotline, which is available to answer questions, make policy changes, file claims, and request emergency services.
Providing customers with 24-hour policy services is crucial in the travel industry, as most often when service is required urgently, customers are traveling and are located in another time zone.
In addition to the company’s 24-hour hotline, JetBlue policyholders can log on to Allianz’s secure online portal or mobile app to manage their policy details, file claims, and check the status of claims that have already been filed.
JetBlue policyholders also have access to the Allianz concierge service, which assists customers with a variety of travel-related services including recommendations and bookings for hotels, restaurants, ticket reservations, tee times and other entertainment.
When considering travel insurance it’s important to research several options, and that includes looking into the financial stability of insurance providers.
If insurance is purchased from a company with an inadequate credit rating and a history of poor financial management, it stands to reason that the company may be unable to pay out claims as promised in its policies.
To conduct research on the credit ratings and financial stability of insurance providers, consumers can obtain information from independent rating agencies such as Moody’s, A.M. Best, and Standard and Poor’s.
Because Allianz administers JetBlue’s travel insurance plans, the best way to obtain information about the company’s ability to fulfill its policies is by researching Allianz’s credit ratings and financial profile.
Allianz has been assigned an A+ financial strength rating by A.M. Best, which is the best rating on the company’s scale.
This rating indicates that the company’s financial outlook is positive and that it’s fully operating within its means.
Additionally, BCS Insurance Company, Nationwide Mutual Insurance Company, and Jefferson Insurance Company, all of which underwrite policies for Allianz, have been assigned A+ ratings by A.M. Best.
Phone Number & Contact Information
- Homepage URL: https://www.jetblue.com/customer-assurance/travel-insurance
- Provider Phone: 1-800-JETBLUE
- Headquarters Address: 118-29 Queens Blvd.Forest Hills, New York 11375
- Year Founded: 1998