When you think about Nationwide, its catchy jingle, “Nationwide is on your side” probably comes to mind first.
Nationwide bills itself as the auto insurance company that “stands by you” through the hard times.
What Does Nationwide Have To Offer?
It offers a streamlined claims process and has an accident forgiveness program that helps you avoid skyrocketing rates after your first car accident.
It all sounds great, but it’s important to figure out if those promises are reflected in Nationwide Auto insurance’s reviews.
Nationwide offers policyholders a wide variety of discounts, helping them lower the overall cost of their auto insurance.
The company also has a range of coverage options to choose from when you create a policy including:
Liability Coverage pays for bodily injury and property damage liability and is required by most states. It protects you from claims filed against you in the event of an at-fault accident.
Personal Injury Protection (PIP)
Personal Injury Protection (PIP) may be required by some states and pays your claim regardless of who was at fault. PIP covers medical, rehabilitation, and funeral expenses for you and anyone in your vehicle. It also covers you as a passenger in another vehicle.
If PIP isn’t required in your state, you can add Medical Payment insurance to your required liability coverage.
Collision and Comprehensive Coverage
Collision and Comprehensive Coverage takes care of any damage that may occur if you hit a vehicle or object or another vehicle or object hits you.
It’s not mandated by law, but if you’re financing your vehicle, your lender may require you to carry collision insurance, as well as comprehensive insurance, which pays to repair your vehicle in the event of an uncontrollable loss.
Theft, vandalism, accidents, and weather-related losses are all paid via comprehensive coverage.
Take a close look at the claims satisfaction portion of any Nationwide Auto insurance review you read. It’s important to know how well an insurance company handles the claims process so you don’t find yourself in a situation where you’re stuck without a vehicle and waiting for settlement money.
We believe that you can sum up claims satisfaction with three key performance indicators: timeliness, communication, and ease of service interaction—so pay really close attention to any Nationwide Auto insurance review that falls within those areas.
Nationwide ranked about in the middle of J.D. Power’s 2017 Auto Claims Satisfaction Study, beating out 21st Century and American Family and coming in just below Allstate. It landed “Better Than Most” scores in four of six individual categories, including First Notice of Loss, Estimation Process, Repair Process, and Rental Experience. It scored “About Average” in the Claims and Settlements categories, which have more weight, leaving it with an overall claims satisfaction score of “About Average.”
Overall Customer Satisfaction
Don’t overlook checking out the customer service, complaint handling times, and buying process just because a company has low premium rates and decent claims satisfaction scores. You might not have to deal with these things often, but they are still important.
According to the J.D. Power 2018 Shopping Study, Nationwide customers had pretty standard shopping experiences. A good variety of policy options and the availability of local agents landed it “Better Than Most” in those categories, but it was Nationwide’s website that really stood out.
It was one of three companies that received an “Among the Best” score for its website, sharing the spotlight with GEICO and USAA, However, the 2018 U.S. Insurance Study for Florida and California shows that policyholders in these states weren’t thrilled with Nationwide overall.
In Florida, the company just made the bottom of the list with a “The Rest” rating. People in California rated Nationwide “About Average,” but the company still only ranked 15 out of 18, just below Progressive and above Farmers.
Still, Nationwide Auto Insurance ratings for the amount of filed complaints are very good. The National Association of Insurance Commissioners‘ complaint database gave Nationwide (NAICS #23787) a complaint ratio of 0.25, which is way below the national average of 1.00.
Overall the total number of complaints received by the NAIC has decreased, going from 107 filed complaints in 2015 to 85 complaints in 2017 and 40 complaints in 2018. Nationwide ranked 35 out of 50 on the 2017 California Consumer Complaint Study, right beneath Hartford Underwriters Insurance Company and direct above Farmers Specialty Insurance Company.
When auto insurance companies determine the price of an auto insurance policy, they use numerous variables including your age, the type of car your drive, and where you live. Fortunately, the California Department of Insurance has a rate estimation tool that lets consumer compare average annual premiums for different scenarios across a wide range of companies. The following scenarios show you just how much insurance premiums differ with slight changes.
For example, consider the average annual premiums for a single male living in San Francisco, California who drives a Toyota Camry, has been licensed for between 9 and 15 years, has no violations on his record, and drives between 12,000 and 15,000 miles per year. This driver can expect to pay $1,176 for his annual premium for a basic liability policy from Nationwide. It’s a bit higher than Alliance United ($1,198) and slightly lower than Esurance ($1,146).
If you move this driver to Los Angeles (Alhambra region), his Nationwide premiums increase to $1,492, a lot higher than both Alliance United ($843) and Esurance ($1,262). On the other hand, if you use the same parameters to compare the rates for a female driver, Nationwide’s rates increase to $1,577, and Esurance increases to $1,262. However, Alliance United remained flat.
This is just one example of how insurance rates vary. Nationwide insures drivers across the U.S. and the slightest change can alter the policy cost. That’s why you should include all variables when obtaining a quote.
You should always assess an insurance company’s financial strength before purchasing an auto insurance policy to make sure they have enough assets to pay any claims you might file. Nationwide Auto Insurance ratings with A.M. Best include an “A+” financial strength rating and an “aa-“ long-term insurer credit rating. The outlooks have been raised from negative to stable for Nationwide and its affiliates. S&P’s ratings also give the company an “A+” with a stable future.
Use the tips and information provided in this Nationwide Auto insurance review to find an auto insurance company and policy that matches your requirements, and remember to bring all your information to the table during the quote process.*While we make every effort to keep our site updated, please be aware that "timely" information on this page, such as quote estimates, or pertinent details about companies, may only be accurate as of its last edit day. Huntley Wealth & Insurance Services and its representatives do not give legal or tax advice. Please consult your own legal or tax adviser.