State Auto Insurance was founded in 1921 by Robert Pein, who wanted to build a new kind of insurance company due to his frustration with high insurance rates and unfair claim settlements.
Today, State Auto has $4.6 billion in assets and a premium portfolio of $2.0 billion in 33 states. The company relies on independent agents to market its products. State Auto lets customers file claims directly online and check the status of previously filed claims.
This review examines the specialty carrier State Automobile Mutual Insurance Company, which aims to offer reasonable prices with fast, fair claims service.
In this review:
State Auto Insurance Coverage
To find out how much car insurance costs, take into account the different types of coverages offered by State Auto:
- Emergency Road Service Coverage: This protection is for problems such as a dead battery, towing not related to an accident, being locked out of your car, a flat tire, and running out of gas.
- Medical Payments Coverage: This optional coverage pays medical expenses related to an automobile accident. It’s subject to the terms, limits, and conditions of your policy.
- Bodily Injury Liability: This pays for injuries and death that may occur because of an at-fault accident caused by you or another person driving your car.
- Property Damage Liability: This coverage reimburses others for damage to a vehicle or property such as utility poles or fences in an at-fault accident.
- Collision: This optional coverage pays for damage to your car because of an accident you cause. These policies also protect you from damage caused by driving incidents that are not accident-related, such as pothole damage.
- Comprehensive: This policy option takes care of theft and damage due to a non-collision event, including most natural hazards.
After you sign up for a policy with a State Auto agent, you might not contact the company again for some time.
In the case of a life event change, you might have to call to:
- Add a Driver
- Add a Car To Your Policy
- Billing Issue
Otherwise, most drivers don’t communicate with a State Auto agent again unless they have to file a claim. We, therefore, put a lot of emphasis on how insurers deal with customers and claims.
Market research firms, such as J.D. Power, rank insurers based on many factors, which can be condensed into three key performance indicators: communication, ease of service interaction, and timeliness of responses.
The J.D. Powers 2019 U.S. Auto Claims Satisfaction Study gives rankings based on how insurance companies handle their client’s claims support. The J.D. Powers ratings don’t include State Auto, but many other well-known companies are listed.
State Auto insurance ratings by customers are available on Yelp and via the Better Business Bureau. The BBB profile states that the company has been accredited with the Bureau since 1941, and has received an A+ in responding to customer complaints.
The company has a score of 1.5 out of 5 stars over an average of 35 reviews. Though low, this number can be taken with a grain of salt, as most people rarely take the time to give feedback when their experience is positive.
State Auto Customer Reviews
When consumers need an auto insurance company, one of the things they should consider is how satisfied current customers are with their coverage. Every interaction the company has with its clients impacts the overall customer satisfaction rating, including online, in person, and over direct mail.
How State Auto manages complaints speaks to how customers view the company and whether they would recommend the insurer to someone they know.
State Auto insurance ratings are not available in the J.D. Power shopping study, but it ranks many other companies for their performance in these categories: policy offerings, price, the billing process, interaction, and claims. When you read State Auto reviews, make sure to keep those categories in mind, and evaluate how well the company performs.
The National Association of Insurance Commission keeps a complaint log comparing actual complaints vs. annual premium dollars. The NAIC has calculated a complaint ratio of 1.69 (compared to a national average of 1.00), with 23 complaints filed against State Auto (NAIC #25127) in 2017.
State Auto Insurance Pricing
Several factors influence the price of a car insurance policy such as:
- Driving History
- Geographic Location
- Make Of Your Car
- Model Of Your Car
It’s difficult to obtain a quote for State Auto without going through a local agent.
When you plan to buy auto insurance, you may base your decision on how much it’ll cost you by comparing rates of several auto insurance companies. After all, that’s the most important thing if you never need to use your insurance.
However, if you are in an accident and have to file a claim, another factor comes into play. A company’s financial strength determines whether it can cover outstanding claims and how fast you’ll be paid when you file a claim after an accident.
Multiply those claims by hundreds or even thousands, and you can see how vital a carrier’s financial health is in the aftermath of a serious disaster.
The Insurance Information Institute provides information on five companies that produce independent financial ratings. This is an excellent resource for checking on your potential insurer.
A.M. Best gives State Auto insurance an A- for a stable short- and long-term outlook. It’s also possible to obtain financial statement information from the NAIC website and ask an independent third party to review them for stability.
This State Auto insurance review is meant to guide you in your quest for an insurance carrier. Use it to compare companies and make sure that the company you sign up with has the customer service, claims processing, and financial strength you desire in a carrier.*While we make every effort to keep our site updated, please be aware that "timely" information on this page, such as quote estimates, or pertinent details about companies, may only be accurate as of its last edit day. Huntley Wealth & Insurance Services and its representatives do not give legal or tax advice. Please consult your own legal or tax adviser.