TruStage Insurance is a part of the CUNA Mutual Group, along with major auto insurance providers Liberty Mutual and Esurance. TruStage offers exclusive discounts through credit unions that make car insurance available to their members.
The company has served over 19 million people and has a network of thousands of credit unions that offer TruStage auto insurance. In 2017, TruStage received the Celent Model Insurer Award.
This TruStage auto insurance review highlights some of the company’s key attributes.
In this review:
TruStage Car Insurance
TruStage has several auto insurance options available to help customers create the best policy for their individual needs. Policies offered by TruStage are underwritten by Esurance or Liberty Mutual.
Listed below are just a couple of the available policy options TruStage has to offer:
- Collision Coverage: This will pay for damage to the policyholder’s vehicle in the event that it’s involved in a collision with another vehicle or object.
- Medical Coverage: This takes care of medical bills and funeral expenses if an insured driver, passenger, or pedestrian is injured or killed in an accident.
- Liability Coverage: This policy protects you from damages caused by the policyholder in the event of an accident.
- PIP (Personal Injury Protection) Coverage: Insured drivers and passengers are covered for additional medical expenses, loss of wages, and in some cases, additional costs incurred as the result of an accident with this policy.
Once a policy has been created with a TruStage Auto insurance representative, customer contact with the company is usually minimal. Aside from brief calls or visits to update policy information, most contact occurs during the claims process.
When market research firms such as J.D. Power and Consumer Reports perform insurance reviews on major providers, they use unique criteria to determine claims satisfaction ratings. One thing they all have in common is three key performance indicators that are used to rate the claims process: communication, ease of service interaction, and timeliness.
Although TruStage auto insurance ratings are not shown in the JD Power 2017 U.S. Auto Claims Satisfaction Study, both companies that provide policies to TruStage, Liberty Mutual and Esurance, have been ranked. Esurance has been rated 3 out of 5 in all categories except Repairs Process, for which it received a 2 out of 5.
This leaves Esurance with an Overall Claims Satisfaction rating of 3 out of 5, just ahead of Progressive and Auto Club of California Insurance Group and just behind 21st Century and Nationwide. Liberty Mutual is ranked a bit lower, with an Overall Claims Satisfaction rating of 2 out of 5, coming in just ahead of Mercury and COUNTRY Financial and just behind Automobile Club Group and CSAA Insurance Group.
TruStage Customer Reviews
Overall customer satisfaction rankings not only include the claims process but also take into account other communications and interactions that consumers have when shopping for auto insurance. Insurance rankings consider topics such as how well the company addresses questions asked by policyholders and potential clients, as well as how well complaints are handled.
The J.D. Power shopping study contains overall satisfaction ratings for TruStage Auto’s affiliates and their major competitors. Liberty Mutual received an Overall Customer Satisfaction rating of 3 out of 5. It received ratings of 3 out of 5 for both Pricing and Call Center Representative and 4 out of 5 on Policy Offerings, Local Agent, and Website.
This ranks Liberty Mutual just above GEICO and Nationwide, and just below The Hartford and CSAA Insurance Group. Esurance also received an overall rating of 3 out of 5, with individual ratings of 3 out of 5 on all categories except Call Center Representative, for which it received 5 out of 5. This puts Esurance just ahead of State Farm and Travelers and just below Farmers and Progressive.
In the California Complaint Ratio Study, Esurance ranks 26 out of 50, while Liberty Mutual is ranked on the lower end of the study at 45 out of 50. The study calculates a ratio which is based on complaints originating in California, the most populous state. According to the study, Esurance has received a total of 14 justified complaints.
With of 263,523 policyholders, the company has a justified complaint ratio of 5.3 per 100,000 policies. Liberty Mutual has a ratio of 14.4, with 379,678 policyholders and 55 justified complaints.
The price of any car insurance policy is determined by a number of factors including, but not limited to:
- Driving History
- Vehicle Itself
With these things in mind, this is why it is so important to compare rates from many different auto insurance companies to ensure that you are getting the best rate for your situation.
When choosing an insurance provider, it’s important to know that the company will be able to honor its policies in the event of a large-scale disaster.
In order to be sure the company can be trusted, it’s wise to research its financial strength. More information on how to understand financial ratings from the five independent agencies can be found at the Insurance Information Institute.
TruStage Auto insurance ratings show that the company is very strong financially. A.M Best assesses a Financial Strength Rating (FSR) of A (Excellent) and the Long-Term Issuer Credit Rating of “a” for CMFG, the parent company of TruStage.
Moody’s Investors Services gives TruStage a rating of A2, which means that the company is stable with solid financial flexibility.
After reading the information provided in the above-cited TruStage auto insurance reviews, you should have a better understanding of how insurance ratings work and be better equipped to find an insurance policy that best suits your needs.*While we make every effort to keep our site updated, please be aware that "timely" information on this page, such as quote estimates, or pertinent details about companies, may only be accurate as of its last edit day. Huntley Wealth & Insurance Services and its representatives do not give legal or tax advice. Please consult your own legal or tax adviser.