The Hartford Auto offers car insurance in 45 states, and throughout those regions, it is known for its efforts in promoting corporate sustainability.

The organization runs a variety of community-based projects that aim to spread the brand’s mindset of protecting what’s important. The Hartford has been named a “World’s Most Ethical Company” 10 times by The Ethisphere Institute.

This analysis of The Hartford Auto insurance reviews aims to establish the key points that you should consider before taking out an auto policy.

When it’s time for you to create an insurance policy, there are a number of policy options available from The Hartford Auto for you to consider, which suit a variety of requirements.

  • Medical Payments: This coverage helps to cover costs for treatment of any injuries that are a result of being involved in an auto accident.
  • Comprehensive: This type of coverage protects your vehicle from incidents such as theft, vandalism, and natural disasters.
  • Full Glass: When you add-on full glass coverage, the cost of repairing your car’s windows is covered in full.
  • Car Towing: This coverage helps you to pay for towing and labor charges if you break down and can’t get to a qualified garage.

The Hartford Claims Satisfaction

the hartford auto insurance

An efficient claim servicing process is often the foundation of customer satisfaction with an insurance company. It’s also one of the most meaningful ways that customers interact with their service provider.

Sure, you may contact your insurer to update your address or phone number, but claims servicing is without a doubt the most important type of customer/insurer interaction.

If a company doesn’t handle claims well, it’s unlikely that they have good consumer ratings.

There are three indicators related to the claims process that influence J.D. Power’s insurance ratings: communication, ease of service, and timeliness.

In an auto claims satisfaction study in 2017 by J.D. Power U.S. The Hartford Auto insurance reviews show the company finished in a respectable 4th place out of 26 of the leading auto insurance providers in the United States.

A rating of 4 out of 5, or “Better than Most”, was awarded in the Overall Satisfaction, First Notice of Loss (FNOL), Claim Servicing, Estimation Process, and Settlement. A perfect score was awarded in the Repair Process category, and The Hartford Auto insurance ratings showed a scored a 2 out of 5 for Rental Experience.

Customer Satisfaction With Hartford

The way that an insurance company handles claims plays an integral role in customer satisfaction. However, there are other influencing factors that take place long before a claim needs to be serviced. The initial purchase experience along with how the company responds to inquiries and complaints is just as important.

While most customers hope they will never have to find out how complaints are handled, this process plays an important role in a customer’s happiness.

In the 2018 J.D. Power insurance shopping study, The Hartford Auto insurance reviews place the company 6th out of 21 auto insurance providers. In the Overall Satisfaction, Policy Offerings, Pricing, and Insurer Website categories, a rating of 4 out of 5, or “Better than Most” was awarded. A rating of 3 out of 5, or “About Average,” in the Call Center Representative category was given, and in the Local Agent category, the Hartford Auto was unranked.

In the U.S auto insurance study for the state of California (the most populous state), the Hartford was ranked 5th out of 18 of its competitors. A ranking of at least 4 out of 5 was awarded in all categories, apart from in the Price category where a 3 was given.

The National Association of Insurance Commissioners (NAIC) provides a complaint ratio of 0.20 for The Hartford Auto (NAIC #22357) in the category of commercial auto insurers. The Hartford Underwriters Insurance Company ranked 34 out of 50 on the 2017 California consumer complaint study.

A justified complaint ratio of 6.5, 12.6, and 6.6 per every 100,000 policies was found for 2016, 2015, and 2014 respectively, for a total of 57 justified complaints over a three-year period.

The Hartford Auto’s insurance ratings place the insurer slightly ahead of Farmers Specialty but below Progressive, Safeco, and Geico.

Pricing Comparison

The cost of insurance is influenced by a mix of variables.

Factors such as your:

  • Age
  • Location
  • What Car You’re Driving
  • Your Credit Rating

According to these factors and more, your rates will vary for each company you obtain a quote from.

Financial Strength

When looking for the best auto insurance rates there’s a lot more to consider than just a company’s insurance ratings. Examining the financial strength of an institution can help you rest assured that your insurance company will have your back in difficult times.

The Hartford Auto’s parent company, Hartford Insurance was rated “A+” with a stable outlook by A.M. Best. There are four other independent rating agencies that may provide information on The Hartford Auto insurance reviews. They are Fitch, Kroll Bond Rating Agency (KBRA), Moody’s, and Standard & Poor’s.

When choosing your car insurance, it’s important to base your choice on empirical facts. An honest insurance review helps you make an informed decision that benefits you financially and provides peace of mind.