I started Insurance Blog by Chris™ because I have a passion for insurance. Here at the blog, our job is to educate and inform people about the best insurance for them. Since then, we have grown into national brands with a large team of researchers helping people understand all forms of insurance.

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Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health insu...

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Reviewed by Rachael Brennan
Licensed Insurance Agent

UPDATED: Mar 18, 2021

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The Infinity Insurance Company is based in Birmingham, Alabama and offers many types of insurance coverage.

Infinity offers both personal and commercial auto insurance policies, but in this Infinity Auto Insurance review, we will focus on private auto coverage.

How Does Infinity Auto Insurance Work?

Infinity is a progressive company with a website and mobile app to help customers manage their policies on-the-go.

Potential clients can easily obtain an online quote, and current policyholders can contact the company online with questions about their coverage limits.

infinity auto insurance

The company also offers consumers free roadside assistance as an extra perk for being an Infinity policyholder.

To find out how much car insurance costs for you, look at all the coverage options available.

Here are a few options from Infinity Auto:

  • Bodily Injury Liability: This pays for injuries and death that may occur because of an accident caused by you or another person driving your car.
  • Property Damage Liability: This coverage reimburses others for damage to another vehicle or property, such as utility poles or fences, in an at-fault accident.
  • Collision: This optional coverage pays for damage to your car because of a crash with another vehicle or other object in an accident you cause. Collision policies also protect you from damage caused by driving incidents that are not accident-related, such as pothole damage.
  • Comprehensive: This coverage option takes care of theft and damage due to a non-collision event, including most natural hazards.

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Infinity Auto Insurance

Claims Satisfaction

Once customers sign up for an Infinity Auto policy, they might not deal with the company again for quite some time.

Of course, you might have a life event that causes you to add a teen driver, new car, additional car, or other drivers to the policy or have an occasional billing question.

Other than that, the only time in which most policyholders speak with Infinity Auto representatives is in case of an accident, when they’ll need to file a claim.

For this reason, Infinity Auto insurance reviews place a high level of importance on how the insurer interacts with customers who file a claim.

Market research firms such as J.D. Power rank insurers based on eight key performance indicators that can be divided into three categories: communication, ease of service interaction, and timeliness of responses.

Unfortunately, Infinity Auto scores aren’t shown in the J.D. Powers 2017 U.S. Auto Claims Satisfaction Study, which gives insurance companies ratings of 1 to 5 in claims support to clients.

The Better Business Bureau posted an A- rating for the company due to three unresolved claims. The company logged 391 complaints over the past three years and 69 customer reviews averaging 1 out of 5 stars.

Customer Reviews

When drivers search for auto insurance, one of the main things they look for is how satisfied current customers are with their coverage.

All communication with the company impacts this category, including online, in person, and over direct mail. How a company manages complaints ultimately sets the stage for its customer experience, and for how likely customers are to recommend the insurer to a friend or family member.

Infinity Auto is not listed in the J.D. Power shopping study. This rates insurers on a scale of 1 to 5 in categories including policy offerings, price, billing process, interaction, and claims. Erie Auto Insurance received the high score and was the top pick for 2018.

The California Complaint Ratio Study provides details on auto insurance complaints originating in California, the most populous state. In the study, Infinity is ranked 38 out of 50. In 2017, Infinity Auto had 76 valid complaints out of 909,000 vehicles insured, for a complaint ratio of 8.4 per 100,000 vehicles insured, double or triple that of insurers in the top 10. GEICO and Farmers both made the top 10 with 1.7 and 2.4 ratios, respectively.

The National Association of Insurance Commissioners shows a private passenger complaint ratio of 5.79 with 138 complaints filed against Infinity Auto (NAIC #11738) in 2017. This is calculated by comparing the company’s market share of complaints with the company’s market share of premiums, and it is more than five times the national average of 1.00.

Pricing

All car insurance policies are calculated over a number of different variables such as the:

  • Age
  • Gender
  • Driving History
  • Geographic Location Of The Driver
  • Make Of The Car
  • Model Of The Car

This is why it is beneficial to gather quotes from several companies before making your final decision.

Financial Strength

It’s important to consider how a company’s financial strength and stability impact its ability to pay existing and new claims, especially in the event of a major disaster.

It’s also a vital part of any Infinity Auto insurance review. Otherwise, there’s no way of telling whether the company has the financial capacity to cover its outstanding obligations.

The Insurance Information Institute provides essential information on how to locate Infinity Auto insurance ratings from the five independent rating agencies.

A.M. Best gives Infinity Auto insurance an “Au” rating, showing excellent current stability (A), but with a negative outlook (u.) Moody’s Investors Services rated the company an “A2” (downgraded from an “A3” in August 2018), showing a declining outlook in long-term stability.

It’s also possible to obtain financial statement information from the NAIC website and to have an independent third-party review it for economic health, if these ratings don’t convince you.

Use the above information to help you decide whether Infinity Auto insurance ratings increase your confidence in choosing it as your insurer.

Pay close attention to its nearest competitors, and weigh the perks (mobile apps and roadside assistance) against price and other considerations to get the best insurance for your vehicle.